IT Operations Manager

Washington, DC
Full Time
Information Technology
Manager/Supervisor

Company Overview

The Center for International Private Enterprise (CIPE) strengthens democracy around the globe through private enterprise and market-oriented reform. CIPE is one of the four core institutes of the National Endowment for Democracy and an affiliate of the U.S. Chamber of Commerce. Since 1983, CIPE has worked with business leaders, policymakers, and civil society to build the institutions vital to a democratic society. CIPE’s key program areas include enterprise ecosystems, democratic governance, business advocacy, anti-corruption & ethics, and trade.

Position:  IT Operations Manager

Location: Washington DC

Reports to: IT Director, IT Department

 

The IT Operations Manager, reporting to the Director of Information Technology (IT), will be responsible for managing the daily infrastructure and help desk operations to a high degree of quality by working with a blended team of employees and 3rd party service providers. The IT Operations Manager will ensure timely, secure, and effective delivery of technology operational services to meet the business demands of CIPE. CIPE is experiencing rapid growth and is expanding its IT Team to better support its growth.

This position requires hybrid onsite/telework with 2 days weekly onsite presence at the DC office. 

 

Responsibilities and Duties

  • Long- and short-term planning for infrastructure
  • Contributing infrastructure technology guidance to IT director
  • Day to day operations of IT infrastructure and help desk support function to a high degree of quality
  • Infrastructure budget development and management
  • Vendor selection and oversight
  • Security management, including enforcing technical controls to support security policies & best practices
  • Business Continuity and Disaster Recovery planning
  • Asset inventory management
  • Policies and user trainings
  • Some hands-on system administration will be required
  • Other duties as assigned

 

Qualifications & Skills

Education

  • Bachelor’s Degree in IT or related field, or equivalent combination of education and experience from which comparable knowledge and abilities have been acquired
  • CompTIA, ITIL certifications desired

Experience

  • Minimum 5-7 years’ experience leading IT operations in a mid-sized organization
  • 5+ years’ experience with deep understanding in the key areas of IT infrastructure (networking, unified communications, security (NIST or equivalent frameworks), end user support, server infrastructure, cloud hosting, SaaS, application management)
  • 4+ years’ experience with deep understanding of cloud infrastructure configurations of Azure/Microsoft 365
  • 2-3 years of SharePoint administration
  • Experience managing external vendors for daily support
  • Prior experience as IT operations leader in a mid-sized organization
  • Prior experience in a distributed international organization

Skills

  • IT infrastructure design, planning and operations
  • Understanding of IT processes, technical innovation, and trends in IT support
  • Quality management
  • Vendor management
  • Ability to communicate clearly to varied stakeholders (technical and non-technical)
  • Ability to collaborate and work in a team environment across multiple departments and time zones
  • Strong customer focus

 

Benefits and Perks

Competitive Benefits including medical, dental, vision, short & long-term disability, flexible spending, paid family leave, life insurance, 401(k), commuter benefits, telework, and more! Employee events including Company Picnic, Health & Wellness Fair, Holiday Party and lots of fun in between!

CIPE offers a salary competitive with other international non-governmental organizations and an excellent benefits package. Applicants must be legally able to work in the United States; CIPE is unable to sponsor employees for work visas.

CIPE is an Equal Opportunity Employer.

 

 

Americans with Disability Specifications

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

 

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily indoors with occasional exposure to outdoor conditions when required. The noise level in the work environment is usually moderate.

 

Employee’s Responsibility in an Emergency

The employee is expected to respond to emergency situations involving the safety of fellow employees including evacuation of the building.

 

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